Customer Care


We currently offer three shipping methods:

UPS Standard Ground

Delivery occurs in 7 to 10 business days after processing.
Standard Ground orders typically ship within 72 hours from the time they begin processing, pending availability and credit card verification.

UPS 2nd Day

Delivery is guaranteed in 2 business days after processing.

UPS Next Day Air

Delivery is guaranteed the next business day after processing.

Priority shipment processing times:

Two-day and overnight orders are given top priority.

For priority shipments:

  • Orders placed Monday-Friday before NOON EST will begin processing that day (excluding holidays).
  • Orders placed after NOON EST will begin processing the next business day.
  • Orders placed after NOON EST on Friday will begin processing the following Monday.
U.S. Shipping Costs:
Merchandise Total Standard Ground Two-Day Next Day
Under $100 $8 $17 $25
$100-$299 $10 $17 $25
$300 and up Free $17 $25

Delivery to Alaska, Hawaii, Puerto Rico or APO/FPO addresses will be shipped via USPS. Please allow 7-10 business days for delivery. You may choose to select UPS Air Services for expedited delivery (applicable to Alaska and Hawaii only).

Unfortunately, at this time we do not offer Saturday delivery.

Tory Burch will contact you with a follow-up email if the merchandise you have selected is not currently in stock.

You will not be charged for any item until it has shipped from our distribution center.


Gift cards are shipped separately, even when you purchase other merchandise as part of the same order. When your order includes only gift cards, they will ship free of charge when you select standard shipping. However, if you select 2-day or overnight shipping we will charge a $10 fee. If you purchase a Tory Burch Gift Card along with other merchandise, our regular shipping rates apply for the shipping service level you select. Gift cards are not available for international shipments.

E-Gift Cards

Electronic gift cards can be ordered through and can be redeemed online or at any Tory Burch boutique. At this time, we cannot accept international credit cards for electronic gift card orders. If you have any questions about your purchase, e-mail or call (877) 850-1977 from 8:00 AM to 8:00 PM EST, seven days a week. Please refer to order number when calling or emailing.


Please click here for full details on international shipping.

Tory Burch boutiques are able to send international shipments. Please contact one of our boutiques for assistance. Please click here for a list of Tory Burch boutiques.


If you refuse delivery of any order you placed it will be returned to our warehouse. You will receive a refund for the merchandise and tax paid but shipping charges are non-refundable.