Rated 1 out of 5 by MeggenK35 Comfy shoe but does not last long
I have had two pairs of Caroline ballet flats- one was the patent and the other was a silver, fabric upper. They were both super comfy, but the soles did not last long. Each pair ended up with holes on the ball of the foot with just occasional wear, and the sides scuffed toward the bottom within a few wears. After taking both to a reputable shoe repair shop I was told that the soles cannot be replaced. If you don't plan on wearing these often, or wouldn't walk very much in them, then it's a great flat. If you plan on using them more often, be prepared that they might not last that long.
July 6, 2016
Rated 1 out of 5 by Anas Did not like
Very uncomfortable and the logo on the right pair was crooked
March 22, 2016
Rated 1 out of 5 by TamaraB Not what I expected
Super excited about my first pair of Tory Burch flats, but disappointed that they are extremely uncomfortable. The reviews were so mixed n but I decided to order a 1/2 size larger. My feet are narrow,so I didn't want to order a full size larger and have a gap in the shoe. I walked around my house in the flats and they felt fine, but when I actually wore them to work for a day, my heels are blistered and the logo hurts the top of my foot. I am disappointed considering the cost. On a good note, the shoes are super cute, but comfort trumps cute any day. I wish I could return or exchange.
March 7, 2016
Rated 1 out of 5 by MBRES1 Very Uncomfortable
I love the appearance of the shoe when purchased, sadly they are extremely uncomfortable. I attempted to wear them a couple of times to see if they needed to be broken in but they are uncomfortable every time.
February 28, 2016
Rated 5 out of 5 by OhioGirl Great shoes, and even better service!
The shoes are great, the materials are of excellent quality and the construction is solid. I haven't worn them outside yet(winter in Ohio means you wear snow boots for all outdoors-ing) but they've been great shoes for around the office. Better than the shoes themselves is the service I've gotten from Tory Burch.
I contacted customer service after losing a medallion from a (gifted) pair of Caroline flats in camellia pink. I was hoping to order a replacement medallion from them and have my cobbler put it on. Instead, after a little verification (literally, I had to answer three questions and send a picture of the damage), they provided me with a return shipping label for the flats I had and sent me a new pair. They even sent me a half size larger to avoid a repeat of the lost medallion(the originals were a hair too small but I was too impatient to wait and exchange them for the right size- which I suspect was part of why the medallion came off in the first place).
This level of service has won them a fan for life!
February 24, 2016
Rated 5 out of 5 by kgouldcst Perfect Ballet Flats
These flats are just as comfortable, after the first time wearing them, as they are cute. They are my go-to and the little bit of logo bling is just right.
January 12, 2016
Rated 3 out of 5 by SarahAnne beautiful shoes
These shoes are stunning in person, good fit but they are narrow near the toes-- a bit uncomfortable there.
December 29, 2015
Rated 3 out of 5 by Erint Caroline ballet flat
These shoes are adorable and the nude patent is exactly the right color. However, they just are not comfortable. I have many shoes by Tory and these I wanted to like so badly, but they don't fit well. I returned them.
December 25, 2015