Customer Care



To receive before Mother's Day, 5/11:

Shipping Method Order By
Standard* (UPS Surepost) Thursday 5/1, 11:59 PM ET
Express (Ground & Air) Tuesday 5/6, 11:59 PM ET
Next-Day Air Thursday 5/8, 12 PM ET

*Standard Shipping Deadline to APO/FPO addresses is Monday, April 28 at 11:59 PM ET.  Shipping deadline for international destinations with DHL International Express is Wednesday, April 30 at 11:59 PM ET.  Shipping deadline for fragrance items is Thursday, May 1 at 11:59 PM ET.  Mother’s Day delivery is not guaranteed for shipments delayed by weather.

If you have questions, please contact our Customer Care team at 866-480-8679.


Delivery occurs in 3 to 7 business days after processing, pending availability and credit card verification. Processing may take up to 48 hours depending on when the order was placed.


Delivery occurs in 2 to 3 business days after processing, pending availability and credit card verification. Orders will be delivered via ground or air depending on the shipping destination zip code.

Next Day

Arrives next business day if placed by 3PM ET.

Priority shipment processing times:

Next-Day and Express orders are given top priority.

For priority shipments:

  • Orders placed Monday-Friday before 3PM ET will begin processing that day (excluding holidays).
  • Orders placed after 3PM ET will begin processing the next business day.
  • Orders placed after 3PM ET on Friday will begin processing the following Monday.
U.S. Shipping Costs:
Merchandise Total Standard Express Next Day
$0-$299.99 $4 $8 $25
$300 and up Free Free $25

Delivery to Alaska, Hawaii, Puerto Rico or APO/FPO addresses will be shipped via USPS. Please allow 7-10 business days for delivery. You may choose to select UPS Air Services for expedited delivery (applicable to Alaska and Hawaii only).

Orders containing fragrances can only be shipped via ground service (Standard or Express) within the continental United States.  Shipment to international territories, P.O. boxes, AK, HI, and APO/FPO addresses are unavailable for these items.

Unfortunately, at this time we do not offer Saturday delivery.

Tory Burch will contact you with a follow-up email if the merchandise you have selected is not currently in stock.

You will not be charged for any item until it has shipped from our distribution center.


Please click here for full details on international shipping.

Tory Burch boutiques are able to send international shipments. Please contact one of our boutiques for assistance. Please click here for a list of Tory Burch boutiques.


If you refuse delivery of any order you placed it will be returned to our warehouse. You will receive a refund for the merchandise and tax paid but shipping charges are non-refundable.