Customer Care

Return Policies
 
POLICIES
  • Full price merchandise can be returned for a full refund or exchanged within 30 days of the delivery date.
  • Sale merchandise can be returned for a full refund or exchanged within 14 days of the delivery date.
  • Items marked FINAL SALE cannot be exchanged or returned at any time. All items purchased through Facebook Sale Events are final sale.
  • We do not accept returns on sample sale merchandise. All sales are final.
  • Merchandise eligible for returns may be returned free of charge.  A pre-paid return label is provided in every order.

Items returned past the time frames outlined above may be returned in exchange for Tory Burch Gift Card only. The amount of the Gift Card will be the current selling price of the items returned.

We will only accept returns for items that have not been worn, altered or washed. All tags must be attached. Footwear returns must be in the original condition -Tory Burch does not accept returns for worn footwear.

Any merchandise purchased in the outlet boutiques is returnable only to the outlet boutiques. Outlet merchandise will not be acceptable for return in the full price retail boutiques.

Upon receipt of returned goods, Tory Burch reserves the right to deny refund if the merchandise does not meet return policy requirements.

Shipping and handling charges for returned merchandise are non-refundable unless we have made a shipping error.

At this time, toryburch.com only offers UPS return labels for domestic return addresses. The customer is required to pay shipping on return orders sent from outside the U.S.

DOWNLOAD A BLANK RETURNS & EXCHANGES FORM

Please send your toryburch.com returns to:

TORY BURCH RETURNS DEPARTMENT
9756 International Blvd.
Cincinnati, OH 45246

PAYPAL RETURNS

When you use PayPal to pay for your order, we will refund your order according to our policy with the following exceptions:

  • In store returns cannot be credited to your PayPal account. You will receive your refund on a Tory Burch gift card.
  • Exchanges are not offered on PayPal orders. Returned merchandise will be processed as a refund to your PayPal account.
SHIPPING ERRORS OR DAMAGED PRODUCTS

In the event that we processed an order incorrectly or you received a damaged or defective item, we will gladly replace or take back that item for a full refund at our expense. Tory Burch will provide a pre-paid UPS shipping label to expedite the return for orders shipped within the US. To receive your shipping label and arrange to replace your product, please contact Tory Burch Customer Service by phone at 1.866.480.TORY (8679) or by email at inquiries@toryburch.com.

Tory Burch customers using a third party service are responsible for any duties, taxes and shipping costs that may occur. Tory Burch is not liable for any damages from any third party shipping services.

TORY BURCH GIFT CARDS

Gift Cards are non-returnable and cannot be redeemed for cash unless the remaining balance is less than $10.00.

RETURNING AN ITEM PURCHASED WITH A TORY BURCH GIFT CARD

The standard Tory Burch return policy applies to any merchandise purchased with a Tory Burch Gift Card. We will issue a new Tory Burch Gift Card for the amount used on the original purchase and send it to the shipping address on the original order.

If you used a credit card in addition to a Tory Burch Gift Card to pay for your order, we will credit your credit card the amount originally charged and issue a new Tory Burch Gift Card in the amount used on the original purchase. You will receive your new Gift Card within two weeks of processing your return.

IN-STORE RETURNS

Items purchased on toryburch.com may be returned to any Tory Burch boutique to expedite the return process free of charge. In order to do so, you must bring the receipt provided with your order - no exceptions will be made. Store associates will process your return right away. If you originally paid with PayPal, store associates will refund the value of your return to a Tory Burch gift card.

INTERNATIONAL RETURNS

For information on international returns, please click here.

TORY BURCH ITEMS PURCHASED AT OTHER LOCATIONS

Items purchased at department stores or at any other store selling Tory Burch merchandise cannot be returned to toryburch.com.