Customer Care

Refunds
 

Tory Burch will refund the original form of payment or provide you with a Tory Burch Gift Card according to our policies.

We will process your refund within approximately 14 days of receiving your merchandise and we will send you an email confirmation once your return has been processed. Your banking institution may require additional days to process and post this transaction to your account. Please allow 1-2 billing cycles from the day you return your package for your account to be credited.

Merchandise eligible for returns may be returned free of charge.  A pre-paid return label is included in all orders.

PRICE ADJUSTMENTS

Tory Burch will honor a one-time price adjustment within 10 days of the shipment date. To receive a price adjustment, please contact Tory Burch Customer Service by phone at 1.866.480.TORY (8679) or by email at inquiries@toryburch.com and refer to the order number found on your packing slip or order confirmation e-mail. Some promotions may be excluded.