Customer Service
Shipping Policy

Enter order number below to track shipping:

We currently offer four shipping methods:
 
UPS Ground
Delivery occurs in 3 to 5 business days.
For orders less than $50 before tax: $8 cost.
For order totaling $50 or more before tax: $15 cost.

UPS 3 Day Select
Delivery is guaranteed in 3 business days. $20 cost.

UPS 2nd Day
Delivery is guaranteed in 2 business days. $25 cost.

UPS Next Day Air
Delivery is guaranteed the next business day. $35 cost.
 
Orders shipping to Alaska, Hawaii and Puerto Rico cannot be sent using UPS Ground service. During check-out you must choose from our UPS Air services.
 
Orders placed Monday-Friday before 1PM EST will begin processing that day (excluding holidays) and will ship within 72 hours pending availability and credit card verification. All orders placed after 1PM EST will begin processing the next business day and will ship within 72 hours. Orders placed after 1PM EST on Friday will begin processing the following Monday. Tory Burch will contact you with a follow-up email if the merchandise you have selected is not currently in stock. Unfortunately, at this time we do not accept international orders or offer Saturday delivery.
 
If there any problems with your shipment, please email us within 48 hours of receipt or call our toll-free customer service number at 1-866-480-8679.