gift card FAQ's

PURCHASE A GIFT CARD

One size gifts all: Purchase a Tory Burch Gift Card or eGift Card.

CHECK THE BALANCE OF YOUR TORY BURCH GIFT CARD

You may check the balance of your Gift Card online by visiting the Gift Card information page. You may also check your balance at any Tory Burch store or by phone through our automated system at 866-921-0734 (24 hours/7 days a week).

SHIPMENT OF TORY BURCH GIFT CARDS

Gift Cards are shipped separately, even when you purchase other merchandise as part of the same order. When your order includes Gift Cards only, it will ship free of charge when you select standard shipping. If you purchase a Tory Burch Gift Card along with other merchandise, our regular shipping rates apply for the shipping service level you select. Gift cards are not available for international shipments.

TERMS AND CONDITIONS

  • May be used online at toryburch.com, toryburch.fr, toryburch.co.uk, toryburch.it and toryburch.de.
  • Redeemable for merchandise at Tory Burch stores in the U.S., Canada, United Kingdom, Italy, Germany, Hong Kong, and Singapore. For a list of Boutique locations, click here.
  • Online sales are subject to our shipping policy.
  • May not be redeemed for cash, except where required by law.
  • We are not responsible for lost, stolen, damaged or unauthorized use of Gift Cards.
  • We will replace a lost card for the remaining balance only with the presentation of an original receipt.
  • May be used in conjunction with other accepted forms of payment.
  • Tory Burch Gift Cards and eGift cards never expire and are non-returnable.
  • Gift Cards will not be redeemed for cash unless the remaining balance is less than $10.
  • Singapore Gift Card holders click here for Terms and Conditions.
  • At this time, we cannot accept international credit cards for electronic Gift Card orders. We will replace lost, stolen or damaged Gift Cards only if you can provide the 19 digit Gift Card number found on the back of the card. We recommend you make a record of this number when you receive it and store it in a safe place. Please contact Tory Burch Customer Care or visit any Tory Burch store for assistance.

    For other questions, please contact Tory Burch Customer Care by phone at 866-480-TORY (8679) or by email at inquiries@toryburch.com