Customer Care


There is no charge for exchanges shipped within the U.S. You may return items for free and your new item ships for free. To exchange an item, return your items and completed Return/Exchange Form in a secure package removing or covering any labels. Please allow up to 14 days for us to receive and process your exchange order. A Return and Exchange Form is included with every package and can be found on the back of the packing slip. If you are unable to locate your Return and Exchange Form, please contact Customer Care by phone at 1.866.480.TORY (8679) or by email at

Please note the following exceptions:

  • Exchanges are not offered on international orders.
  • Exchanges are not offered on PayPal orders. Returned merchandise will be processed as a refund to your PayPal account.

Promotional discounts are not applicable on exchange orders.



If you would like to return merchandise you received as a gift that was purchased on, you may exchange the merchandise for alternate item(s), a Tory Burch Gift Card or you can choose to refund the original form of payment submitted by the person who placed the gift order. You will receive your new Gift Card within two weeks of processing your return. Please indicate your choice in the space provided on the packing slip enclosed with your merchandise and follow the accompanying return instructions. If you do not have the packing slip, please contact Tory Burch Customer Service by phone at 1.866.480.TORY (8679) or by email at
for further assistance.