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CUSTOMER SERVICE
By Phone
Please contact us at:
1-866-480-TORY (8679)
Corporate Office Customer Service support is available during regular business hours
(Monday-Friday 9am – 6pm EST) to answer and resolve the follow types of issues:
- Technical questions/problems using the website or placing orders
- Any questions pertaining to credit card charges or refund status
- Availability of out of stock products; for immediate assistance on weekends you can contact any of our Tory Burch boutiques to purchase out of stock items. Please click here for a list of boutique locations and phone numbers.
- Product sizing or styling questions
- Product damages/complaints
- Shipment errors for orders already received
We are available 24 hours/7days for general customer service inquiries such as:
- Order status and tracking information
- Tory Burch boutique locations and hours
- General shipping and return policy questions
Please note: outside of regular business hours (Monday-Friday 9am-6pm EST) our representatives
will not have access to sensitive personal information, such as credit card information,
or website technical support. Issues related to these areas must be addressed by a
Corporate Office Customer Service Representative during regular business hours.
However, outside regular business hours you are welcome to leave a detailed message with our
after-hours customer service representatives regarding any issue or concern. If they are
unable to help you they will document your concerns and a Corporate Office Customer Service
Representative will respond to your inquiries and concerns on the following business day.
By Email
Please email us with questions or concerns and we will respond as soon as possible.
We are available to respond to email inquiries during regular business hours
(Monday-Friday 9am-6pm EST). For email inquiries sent over the weekend,
we will respond on the following Monday.
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