Customer Care

Cancellation, Payment & Tax

Once an order is submitted we are unable to change or cancel the order.

If you have additional questions about your order, please contact Tory Burch Customer Service directly by phone at 1-866-480-TORY(8679) between 8am-12 midnight EST, or by email at

PAYMENT METHODS accepts the following forms of payment:

  • American Express
  • Visa
  • MasterCard
  • Discover
  • PayPal
  • Tory Burch Gift Card

Please note:
We cannot accept JCB at this time. does not accept checks, cash or money orders. accepts most credit cards with an international billing address. Please refer to international shipping for the list of countries we can ship to.


From time to time we have special offers that can be applied to your order by using a promotional code that we provide to you. In order to take advantage of these promotions, you must enter the promotional code in the space provided on the Shopping Bag page (found in the lower right-hand corner) and hit the "Checkout" button. The value of the promotion will be applied to your order at checkout and will not appear on a line item basis.


Sales tax will be added to orders shipping to the following states: Arizona, California, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Illinois, Massachusetts, Michigan, Nevada, New Jersey (accessories only), New York, North Carolina, Ohio, Pennsylvania (accessories only), Tennessee, Texas, Virginia and Washington. Please note that tax calculations are based on state and county locations of the shipping address on your order. Shipments to any other state will not include tax.

Kentucky Sales and Use Tax

Tory Burch is not required to and does not collect Kentucky sales or use tax. The purchase may be subject to Kentucky use tax unless the purchase is exempt from taxation in Kentucky. The purchase is not exempt merely because it is made over the Internet, by catalog, or by other remote means. The Commonwealth of Kentucky requires Kentucky purchasers to report all purchases tangible personal property or digital property that are not taxed by the retailer and pay use tax on those purchases unless exempt under Kentucky law. The tax may be reported and paid on the Kentucky individual income tax return or by filing a consumer use tax return with the Kentucky Department of Revenue. Forms and instructions can be found on Kentucky’s Department of Revenue website at

We will communicate information about your order by email.

You will receive an order confirmation email once your order has been received. In addition, we will send you an email when your order has shipped that will include the UPS tracking number for your package.