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Customer Care

Cancellation, Payment & Tax
 
CANCELLATIONS

Once an order is submitted we are unable to change or cancel the order.

If you have additional questions about your order, please contact Tory Burch Customer Service directly by phone at 1-866-480-TORY(8679) between 8am-12 midnight EST, or by email at inquiries@toryburch.com.

PAYMENT METHODS

Toryburch.com accepts the following forms of payment:

  • American Express
  • Visa
  • MasterCard
  • Discover
  • PayPal
  • Tory Burch Gift Card

Please note:
We cannot accept JCB at this time.
Toryburch.com does not accept checks, cash or money orders.
Toryburch.com accepts most credit cards with an international billing address. Please refer to international shipping for the list of countries we can ship to.

USING A PROMOTIONAL CODE

From time to time we have special offers that can be applied to your order by using a promotional code that we provide to you. In order to take advantage of these promotions, you must enter the promotional code in the space provided on the Shopping Bag page (found in the lower right-hand corner) and hit the "Checkout" button. The value of the promotion will be applied to your order at checkout and will not appear on a line item basis.

SALES TAX

Sales tax will be added to orders shipping to the following states: Arizona, California, Connecticut, Florida, Georgia, Hawaii, Illinois, Michigan, Nevada, New Jersey (accessories only), New York, North Carolina, Ohio, Pennsylvania (accessories only), Texas, and Washington. Please note that tax calculations are based on state and county locations of the shipping address on your order. Shipments to any other state will not include tax.

We will communicate information about your order by email.

You will receive an order confirmation email once your order has been received. In addition, we will send you an email when your order has shipped that will include the UPS tracking number for your package.